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Privacy Policy

PERSONAL DATA COLLECTED

Supply Forever.com (the “Site”) is owned and run by Supply Forever Ltd. (“we”, “us” or “our”). Your privacy is taken very seriously and steps are taken to ensure your privacy is protected at all times. We also believe it is important to let you know what information is collected from the Site and why, and what we do with this information.

At Supply Forever, we collect personal information about you in order to provide a personalized experience catered to you. This also allows us to alert you to administration, product or service changes, and for marketing purposes. We gather this information about you when you engage in the following ways:

  •          You register with or subscribe to Supply Forever.com and marketing channels
  •          You use our online services and place orders
  •          You sign up to competitions or special offers
  •          You interact with us online via social media, digital advertising on our or any other website where Supply Forever are represented
  •          You ask for information, provide a testimonial or feedback, comment on blogs and articles that are represented by Supply Forever.
  •          You attend an event hosted by us or where we are acting as sponsor

When you register your personal information with Supply Forever, you consent to the use of your personal data in line with Supply Forever’s Privacy Policy. If you are under the age of 18, you must inform a parent or guardian about our privacy policy and obtain their agreement to this privacy policy before using any of our online services, including, but not limited to, registration with Supply Forever, subscribing to our newsletter or placing an order with us.

 

WHAT PERSONAL DATA IS COLLECTED

We may collect and store information which includes, but is not limited to, the following information about you:

* Title * Your Name * Delivery & Billing Address * Phone Number * E-mail Address (Collectively ‘Your Personal Data’).

 

HOW WE USE ‘YOUR PERSONAL DATA

‘Your Personal Data’ enables us to provide the following;

  •          A personalized service on the Site which targets information, services, content and offers relevant to you
  •          To alert you to any administration, product or service changes
  •          Marketing purposes such as competitions, promotions, or marketing events, etc.

 

In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes, please either:

  •          Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
  •          Contact our Customer Service Team via emailing service@supplyforever.com and if you wish to be removed from our marketing database.

 

We will never collect personal data about you without your explicit consent. We will retain the data until the time at which you decide to ‘unsubscribe’ (as above). Supply Forever will also conduct an annual review of all data held by the company and will remove any data no longer needed.

You can check the information that we hold about you by e-mailing us at service@supplyforever.com. We will provide this information within 40 days of receipt of the information request. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law.          

Supply Forever will neither sell your personal data to third parties nor market it elsewhere. The employees of Supply Forever are duty-bound to respect the confidentiality of your data and abide by the DE’s Jewellery Retail Codes of Conduct.

If you wish to discuss the personal data we hold about you or make a complaint, please contact service@supplyforever.com in the first instance in order that we can investigate thoroughly.  

 

RETENTION OF YOUR PERSONAL DATA

We take appropriate measures to ensure that any personal data is kept secure and is kept for only so long as is necessary for the purpose for which it is used.

If your personal details change or if you have any queries about how we use your personal data, please notify Supply forever.com by emailing our Customer Service team at help@supplyforever.com.

 

AUTOMATICALLY RECORDED INFORMATION

When you access the Supply Forever website, general non-personal information (Internet browser used, number of visits, average time spent on site, pages viewed) is recorded automatically (not as part of website maintenance). This information is used to gauge our website’s appeal and to improve its content and functionality. Your data is not processed any further nor is it transmitted to any third parties.

 

COOKIES

We may use technology to track the patterns of behavior of visitors to our site. This can include using a cookie internet file, a small file that is sent by our web server to your computer, which we can access when you make return visits to our website.

Storing cookies is usual practice for any website that needs to remember what its users’ preferences are and we use cookies to keep track of your selections on the website. You can usually modify your browser to prevent this happening (www.aboutcookies.org) for more information on this. If you choose not to receive cookies, you may still use most of the features on our website, including the ability to purchase items.

The internet pages of supplyforever.com use cookies. Cookies are text files which are stored and saved via an Internet browser on a computer system.

Many Internet sites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identifier of the cookies. It consists of a string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows the visited websites and servers to distinguish the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified by the unique cookie ID.

Through the use of cookies, Supply Forever can provide users of this website with more user-friendly services which would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized in the sense of the user. As already mentioned, cookies allow us to recognize the users of our website. The purpose of this recognition is to make it easier for users to use our website. For example, the user of a Web page that uses cookies does not have to re-enter his or her access data each time the website is visited, because this is taken over from the Internet site and the cookie stored on the user’s computer system. Another example is the cookie of a shopping cart in the online shop. The online shop remembers the items that a customer has placed in the virtual shopping cart via a cookie.

The person concerned can prevent the setting of cookies through our Internet site at any time by means of a corresponding adjustment of the Internet browser used and thus permanently contradict the setting of cookies. In addition, cookies that have already been set can be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the affected person disables the setting of cookies in the used Internet browser, not all functions of our website may be fully usable.

 

SECURITY POLICY

To process an order, we need your credit/debit card number and expiry date, plus any security details that the credit card processor may require. Supply Forever employs trusted and reputable third-party hosting agents and payment providers to ensure the security of personal data. All credit card details that are given to us by you the customer are done so on a secure server using WIN TO Pay. The transfer of the purchase details from our site to WIN TO Pay are encapsulated using their encrypted and digitally-signed protocol. This uses a combination of standard methods to ensure that the information passed is secure and tamper-proof. WIN TO Pay is level 1 (the highest level) PCI DSS compliant and is regulated by qualified security assessor Trustwave. Please note, we do not store any financial information from you.

 

CHANGES TO OUR PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time. Any material changes we may make to our Privacy Policy will be updated in our Privacy Policy section. Please review it occasionally to remain informed and updated.